Returns & Exchange Policy

At Creative Tales Store, we take great care in delivering handcrafted scented candles with love and attention to quality. Our candles are curated in small batches, and each piece is inspected before shipping.

1. No Return or Exchange Policy

As a policy, we do not offer returns or exchanges on products that are delivered in perfect condition as per the order placed. Since our products are handmade and personalized, we hope you understand that returns are not feasible.

2. Damaged or Incorrect Items

If your product arrives damaged, defective, or does not match the one you ordered, we’re here to help. Please follow the steps below:

• Email us at creativetalesstore@gmail.com within 24 hours of delivery.
• Include your order details, a description of the issue, and clear photos of the product and packaging.
• We will assess the situation and do our best to resolve the issue promptly.

3. Contact

All return or exchange-related communication must be made within the specified 24-hour window. You can contact us at:

📧 creativetalesstore@gmail.com
📱 You can also reach us through our WhatsApp link for quicker support.

4. Final Note

We truly value your support and understanding as a small handmade business. Every candle is a creative tale in itself, and your satisfaction means the world to us!