Refund Policy

At Creative Tales Store, we are committed to providing you with high-quality products and services. However, if you are not satisfied with your purchase, our refund policy is as follows:

1. Return Request Eligibility:

• Customers may request a return within 24 hours of receiving their order.
• To initiate a return, please contact our customer support team via email and provide the necessary details, including your order number and reason for return.

2. Return Conditions:

• The product must be unused, in its original packaging, and in the same condition as it was delivered.
• Items that are damaged, altered, or show signs of use will not be eligible for a refund.

3. Refund Process:

• Once your return request is approved, you must ship the product back to our warehouse.
• The refund will be processed within 7 days of receiving the returned item at our warehouse, provided it meets the return conditions.
• Refunds will be credited to the original payment method used during the purchase.

4. Shipping Costs:

• The customer is responsible for the return shipping costs unless the return is due to a defect or error on our part.

5. Non-Refundable Items:

• Certain items, such as personalized or final-sale products, are not eligible for refunds.
• These exclusions will be clearly stated at the time of purchase.

For further assistance, please contact our customer support team at creativetalesstore@gmail.com. We are here to help!

Note: This policy applies to purchases made through our official website only.